Shipping policy

Shipping Policy

Thanks for shopping with Iced Society. Here's everything you need to know about how and when your order arrives.

Order processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after 2pm, on weekends, or on holidays are processed the next business day. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery times
Estimated delivery is 6–14 business days from the date of dispatch. Delivery times are estimates and are not guaranteed, as they can be affected by the carrier, customs, weather, or busy periods (e.g. sales and holidays).

Shipping costs
Standard shipping is free on all orders over $50.

Where we ship
We currently ship across the European Union, the United Kingdom, the United States, and Canada. If your country isn't available at checkout, we don't ship there yet.

Customs, duties & taxes
For deliveries within the EU, all taxes are included and there are no extra charges on arrival. For orders to the United Kingdom, United States, and Canada, your order may be subject to import duties or taxes set by your local customs authority. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Order tracking
Once your order ships, we'll email you a tracking number and link so you can follow your package every step of the way. Please allow up to 48 hours after dispatch for tracking to become active.

Delays
Occasionally, delivery may take longer than estimated due to circumstances outside our control, including customs clearance on international orders. If your order hasn't arrived within 20 business days of dispatch, please contact us and we'll investigate right away.

Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we'll contact you to arrange re-delivery (additional shipping may apply).

Lost or damaged parcels
If your order arrives damaged, or your tracking shows delivered but you haven't received it, email us within 7 days of the delivery date with your order number and photos (if damaged) and we'll make it right.

Contact us
Questions about your order? Email icedsociety.sp@outlook.com and we'll reply within a few hours, Monday–Friday.